Support and maintenance for Trados Studio

Whether you’re new to Trados or an experienced user, you can rely on the expertise of our highly skilled technical support specialists to solve your Trados Studio queries.

Our two levels of support and maintenance (plus our 3-month freelancer support) offer unique services for translators working as freelancers through to businesses with localization departments.

Compare Products

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3-month contract (freelance only)
Level 1
Level 2
Free upgrades to next version
Set price
20% of license fee
25% of license fee
Number of users who can log a support case
One named user
One named user
Up to four named users
Maximum response time to critical support requests
One business hour
One business hour
One business hour
Unlimited support requests
Remote access by our technical support if required
Live chat for license resets
Choose a support region / time zone that suits your working hours

Frequently asked questions about support and maintenance

The cost of a Support and Maintenance Agreement depends on the level chosen and the number of licenses that you have. You can choose the level of support that best fits your needs by reading through the benefits in the above comparison table.
To request a quote for protecting your investment in Trados Studio, log in to your RWS account then fill in the short quote form.
Alternatively, contact our friendly customer care team:
Phone: +44 1628 410 165

The Support and Maintenance Agreement is an annual contract that is renewed automatically unless RWS has been notified otherwise by a customer, 60 days prior to their renewal date.

Yes, once a case has been logged via email, you will have access to telephone support to escalate any of your open cases if we have not responded within the time frame set out in the service-level agreement, or if you are unhappy with the time taken to provide a solution.
Telephone support is manned from 09:00 - 17:00 in each local office that provides support. You can find the numbers through your RWS account.

If you don’t have a Support and Maintenance Agreement, please refer to the links on the support homepage to find resolutions to common issues, hotfixes and patches.